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Satisfying Customers Since 1996
The Graphics Lady
Quality GRAPHICS, WEBSITES, & DESIGNS
 1996, The Graphics Lady, TGL Catering To Community Based Businesses, Organizations & Individuals of Urban America.
No matter the project in scope, time frame, or design... The Graphics Lady's got you in mind
Prices subject to change. TGL reserves the right to correct any errors in pricing, time frame, or content at any time and for any reason.  See disclaimer. By clicking the "Pay $$ Now" button for any product, or service, you agree that you are submitting a “non-refundable” deposit to initiate  project commencement as well as stating that you have read and/or otherwise accept this and all other TGL Policy. TGL projects are  immediately processed upon payment receipt to include laying of the frame work, project outline, project designations, etc... Costs are  incurred by TGL. For this reason, the “non-refundable” policy cannot be waived under any circumstance.   If more than one product, or service is requested and you wish to make one single payment, you may use the “SINGLE PAYMENTS” button  near the bottom of the Products page. Simply add all of the down payments together and enter that amount during checkout. TGL will then  distribute each payment amongst your Request Forms. Balances can be paid the same way.   In the case where full payment is paid instead of the down payment, should you decide not to have service performed, you will be refunded  the balance portion of your payment in full within 3 business days of written request to opt out of agreement. Please note that payment for  any product, or service constitutes binding contract for said product, or service commencement. Request Form submission further serves to  give TGL the specifics. Contracts can only be rescinded with written request. This terminates project with regards to TGL performing the  work, but does not change “non-refundable” policy with regards to down payment. TGL has no control over payments once they are issued back to you. Your credit card company, bank, etc... decides when payments post. If  you have any questions in this regard, you should contact your financial institution. For money orders, again, tracking will be provided.  Without exception, payments will be refunded in the same manner received. By submitting payment in partial, or full, you agree to the following: “I understand it is my responsibility to provide TGL with all  materials relating to my website project using the submission portion of the Request Form at the same time I request product, or service,  and, if this is not done, it is my responsibility to submit such by other viable means within one business day of initial payment. Failure to do  so does not change my balance due date which is either, 1) the date of project completion, or 2) not more than the number of days after  initial payment as noted on the product, or service listing on the Products page from which I selected it, whichever is sooner.” Payments for Specific Products/Services Are Due As Follows:  Web Design & Creation:  A non-refundable, down payment is due when Website Request Form is submitted. Forms received without payment will not be processed.  Be sure to read entire agreement. For customer convenience, payments can be made online using credit and debit cards. Visit our Products page for details. Balance is due in  the time frame noted on each product, or service as listed on the Products page even if total content has not been submitted.  Subsequent content will be added as part of monthly maintenance with previously contracted materials and requests incurring no further  costs. It is the clients responsibility to submit all website content, (text, graphics, video, etc...), on the day of down payment and contract  agreement. This can be done via the submissions portion of the Request Website Form. If only a portion of the content is available at the  time of contract agreement, client must still pay down payment, and agree to pay balance on time with the understanding that subsequent  materials will be added in conjunction with the monthly maintenance and will incur no additional costs as long as it coincides with contract  agreement.   TGL will do all within its power to work to both client and TGL's best interest in the completion of contracts as agreed. However, if client's  end of agreement is not met with regards to presenting web content in a timely manner, or not making payment balance within the noted  time frame, or as agreed per contract, TGL reserves the right to discontinue project due to breech of contract.  Client may not withhold final payment under any circumstances other than TGL not completing project up to the measure of materials  submitted upon contract agreement and down payment. If slight changes are warranted, or any other matter of concern arises other than  project not being completed as contracted, or in a timely manner thereafter, client is still responsible for making final payment on time and  in full.  Websites will not be made visible to the public until final payment is made.   Graphics can be submitted on CD and should be website ready. For client convenience, URLs to websites can be submitted as long as client’s admission of ownership and TGL’s permission for use is granted in writing. Email is sufficient. Desktop Publishing: All contracts for projects are secured by a down payment as noted on each product, or service on TGL Products page. Please note that the  down payment is "non-refundable" and, under no circumstances can it be returned as it is only a partial payment towards the work that  has, will, or needs to be done.   Payment Types & Methods:  TGL uses PayPal as the payment processor of choice for all online transactions. PayPal accepts MasterCard, VISA, American Express, and  Discover credit cards and debit cards with the VISA or MasterCard logo. Online payments must be made via the Products page.   Website Design Project Materials Submissions: Materials to include website content (wording for each page), graphics (on CD, or URL), instructions, etc... should be submitted via Website  Design Request Form at time of down payment. However, to get your project completed in the allotted time frame, you may send what you  have and forward remaining materials as soon after as possible.   Please note: The time frame noted for each product, or service begins upon receipt of all previously discussed project materials. If agreed  upon content needs to be added after payment is received, TGL will do so as part of our FREE, discounted, or paid maintenance perk at no  additional cost. Back To Top Consultations:  Persons wishing to consult with TGL regarding Website Design and/or other products, or services may initiate contact via email. Briefly  explain your needs and you will receive a reply promptly.  If you prefer to speak over the phone, leave a number and you will be contacted.  Maintenance:  TGL offers a 6 Month Maintenance service for all website clients. This includes all basic additions and enhancements such as: swapping out a  photo, or other graphic; changing contact information; adding, changing, or deleting text from existing content; changing a video, or adding  a video if this feature was included in website design package, etc... It does not include any alterations that would constitute redesigning of website, or other major changes like adding an additional 10 products with photos and descriptions, etc...   In short, “Maintenance” is the maintaining of what’s already in place.   Clients may elect to maintain their own websites. In this case, TGL will forward all files upon project completion at which time client  accepts full responsibility in all regards as TGL will no longer have access to perform any actions, nor responsibility of repair should the  need arise. Web Hosting:  TGL website hosting is for files used for website design which are part of actual website only. Storage of files outside of this is not allowed.  Bandwidth is as noted on the Services page. Should you require more than is allowed, you will be notified and TGL will upgrade your hosting  service at your expense. Clients needing a dedicated server, or other features not offered in the basic, or FREE web hosting package, should list this on the Website  Design Request Form. Back To Top Domain Name: FREE domains last for a single year to include 12 consecutive months beginning with date of purchase. TGL will gladly handle registration at  client’s expense. Payments must be made prior to registration. See Products page for details. TGL will notify clients of upcoming renewals, however, client should expect renewals and fees every 12 months and should be aware of such  with, or without notice. Domain names that are not renewed will result in the website no longer being active. TGL has no control over domain expirations. If the  matter is not rectified within 30 days, at TGL's discretion, websites may be removed from our servers and contract voided due to client's  failure to operate as agreed.  Email:  Each Website Design Package provides client with FREE email accounts. The number given and size allotment is noted in each package  listing on the Products page. Clients are not bound to the use of TGL email accounts free, or otherwise. They are offered simply as a courtesy for those who may find  them of value.   E-Commerce:  Client may choose a Payment Processor from the list on the Website Design Request Form. PayPal, PayPalPro, Authorize.Net, 2CheckOut,  ClickBank, and WorldPay, are amongst the many available. Each processor has their own fees and payment methods they accept. Clients  are encouraged to do some research prior to making their selection.   Web Based Forms: TGL uses JotForm, an outside service, for web based forms creations. See Services, page for details on Web Based Forms and Products pages  for pricing.  Graphic Design & Logos:  Design of custom graphic for implementation into website, or other use. If a particular design is required with little room for variations,  client must provide written specifications with well defined color preferences. As colors differ from software to software and printer to printer, TGL is not responsible for color variations beyond our control, or projects  that differ slightly from requested design.  Note: TGL believes in customer satisfaction and will do all within our power to achieve such. However, in the rare case that a client is  unsatisfied with our work, they will be refunded all monies upon written agreement to not use any work by TGL, nor variation thereof, with  the exception of the initial, non-refundable, down payment. Depending upon the deposit and scope of work completed, TGL reserves the right to allow qualifying client to keep and use all portions of  project completed and submitted. This is determined on a case-by-case basis and is not to be assumed by client. Equally, TGL reserves the  right to disallow such at our discretion and without recourse. Use of unauthorized, or unreleased graphics, or other content will be prosecuted to the fullest extent of all applicable laws.   Back To Top Search Engine Optimization: TGL websites are equipped with integrated SEO which organizes the necessary metadata and content for every page so website can easily  be recognized and prioritized by search engines. TGL accepts no responsibility for client's placement within individual search engines and notes that client maintains the option to use 'pay'  services to try and attain higher rankings in this regard.   No Advertisements:  TGL will never place advertising banners on your website as a 'trade off' for free web hosting. Web hosting is FREE as long as website is  hosted by TGL and on TGL servers. There are no hidden agendas. Your website can stay totally banner free unlike some free hosting  companies, or nickel-and-dimer deals. Of course, if you choose to do so, you may include advertisements to generate revenue.  Without exception... TGL websites include the following notation, or something to this effect, in the Footer (copyright area at bottom  of each website page) which includes a link to TGL website:  Website Design by... The Graphics Lady - TGL  (Adding Web Designer contact info and link is a normal and quite frequent occurrence for all web designers and can usually be found in the  footer of all websites whether they are commercial, non-profit, etc. However, as some clients may be more accustomed to Web Designers  linking to their email address, rather than their website, or a variety of different wordings, as a courtesy, TGL opted to add this notation.  For the sake of our "No Advertisement" clause, this notation is not considered "advertisement" as it gives visitors direct access to web  designer in the case of technical difficulties and for the purpose of notification of site problems such as pages not working, etc..., thereby  substantially decreasing any downtime the site may incur.) Back To Top TGL DISCLAIMER: ........... TGL reserves the right to change, update, delete, or otherwise modify any and all content of this website, both current and future, to  include, but not be limited to, pricing, rates, fees, specials, features, and the like thereof at any time, for any reason, and without notice.   Clients With Control Panel Access  TGL assumes neither responsibility, nor liability for loss in time, monies, materials, etc... due to client's access of control panel. This  includes, but is not limited to: website files, graphics, media, and the like. Clients who opt to access the control panel, and/or authorize  others on their behalf, do so at their own risk. Control Panels provide access to the actual server upon which all client web files are kept. Therefore, it is TGL's primary back-up method of  keeping files safe and out of harms way. While TGL also retains back-ups of client files and overall website design, the Control Panel is  guaranteed to have the latest and therefore, approved version of the client's website. In the case that client deletes, destroys, or otherwise corrupts files located on the server via their access to the Control Panel, or their  allowance of others to do so be it negligence, or permissioned, or via contact with website server, and/or files within by any other means,  TGL is in no way responsible and cannot be held liable for downtime, replacement, or even total loss of website project.  While TGL does all within our power to keep client information and web content safe, we cannot guarantee against acts of human, natural,  or other disasters. In lieu of this fact, TGL suggests and encourages all clients to keep back-up files of ALL content submitted, and to NOT  submit original files, but rather create and submit copies thereof.  Should website become unusable, or repairs necessary due to disruption by any means and by any hand other than that of TGL, or a direct  representative thereof acting under TGL approval for said particular website and with TGL agreement and knowledge of representative's  inclusion on project, client would incur repair and republication fees at TGL’s discretion. Upon discovery of necessary repairs, and/or  instability of website, client will allow a time frame of no less than 5 business days and no more than *15 business days for repairs and re-  publication during which time TGL cannot be held liable, nor responsible for client loss of resources, time, etc... due to such.  *Based on TGL availability with respect to related and non-related activities and/or time frames to include, but not be limited to other  website projects current and future; outside projects such as desktop publishing, graphics projects, etc...; vacation time; other endeavors,  or otherwise. Availability is as deemed appropriate and reasonable by TGL.  Clients Without Control Panel Access  In the case that client deletes, destroys, or otherwise corrupts files located on the server via their unauthorized access to the Control  Panel, or their allowance of others to do so be it negligence, or permissioned, or via contact with website server, and/or files within by any  other means, TGL is in no way responsible and cannot be held liable for downtime, replacement, or even total loss of website project.  While TGL does all within our power to keep client information and web content safe, we cannot guarantee against acts of human, natural,  or other disasters. In lieu of this fact, TGL suggests and encourages all clients to keep back-up files of ALL content submitted, and to NOT  submit original files, but rather create and submit copies thereof.  Clients who choose to submit originals do so with the understanding that TGL will exercise reasonable care in their safety, use, and timely  return. However, TGL assumes no responsibility to the contents, or actual documentation thereof, nor guarantee of return. Should website become unusable, or repairs necessary due to disruption by any means and by any hand other than that of TGL, or a direct  representative thereof acting under TGL approval for said particular website and with TGL agreement and knowledge of representative's  inclusion on project, client would incur repair and republication fees at TGL’s discretion. Upon discovery of necessary repairs, and/or  instability of website, client will allow a timeframe of no less than 5 business days and no more than *15 business days for repairs and re-  publication during which time TGL cannot be held liable, nor responsible for client loss of resources, time, etc... due to such.  *Based on TGL availability with respect to related and non-related activities and/or timeframes to include, but not be limited to other  website projects current and future; outside projects such as desktop publishing, graphics projects, etc...; vacation time; other endeavors  TGL, or otherwise. Availability is as deemed appropriate and reasonable by TGL.  Back To Top
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